Shipping & Returns Info
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Shipping & Returns
Due to nature of our pieces all sales are final. Please review my pictures and details carefully. Ask as many questions and request as many photos as you need to in order to feel totally comfortable before purchase, as all sales are final. Vintage items will show their age and may not be perfect. CANCELLATIONS: Can be made within 24 hours of purchase provided the item has not shipped or delivered. A 15% processing and restocking fee for unshipped orders will be assessed after the 24 hour period has elapsed.
All paint and other liquid items are final and not returnable. All other items are returnable for a store credit within 5 days of purchase, except for hardware - which is refundable (within the 5 days).
We ship items from our web site and store via USPS and UPS depending upon the size and durability of the item. Smaller-medium size items can usually be sent via USPS. If the item needs to be sent via UPS an additional 10% handling fee will be added. For all shipments, we require your credit card, shipping information and email address for confirmation/tracking. You will get a charge on your card from UPS for the shipping/packaging and a charge for the 10% from Refabulous Decor. You will receive email tracking information and receipts from UPS and Refabulous Decor. We will our best to get it to UPS within 2 days but cannot always guarantee a certain timeframe. If the item is large or requires special (safe) packaging UPS will charge you for this service. Sometimes UPS from the Island can take up to 2-3 weeks for delivery during peak season.
UPS: 455 S Main St (off State Rd), Vineyard Haven.
Delivery Information for Locals
Pick-up in Vineyard Haven is welcome and free for any item! We also can provide delivery service. It is $50-$100 per piece within the Island, dependent upon location and whether the piece is being brought up stairs or not. If you do purchase a piece from us and the piece is finished we require that you immediately set up delivery or pick up the item because we do not have the space to store the piece for you.